INFORMATION ABOUT RETURNS
You are entitled to withdraw from the contract within a period of thirty days without penalty and without giving any reason. The withdrawal period expires 30 days after the day you or a third party designated by you, excluding the carrier, acquires physical possession of the product(s). To exercise your right to withdrawal, please inform us of your decision to withdraw by an unequivocal statement (e.g. via a written letter sent by post or e-mail). You may use the attached model withdrawal form, but you are under no obligation to do so.
In order to meet the requirements of the 30-day cancellation period, you must send us a message with your intention to cancel your order before the period expires. You can also return the products within 30 days of receipt without prior notice. However, you must include a physical note with your return that demonstrates your wish for cancellation.
In case of a requested refund we’ll make sure that the refund is processed within 5 business days. Refunds through bank will usually take between 1 to 2 business days after the refund has been processed. In case of creditcard it can take anywhere between 2 to 30 days for the amount to be returned to your credit card depending on the payment and billing cycle of your card company.
CONSEQUENCES OF A WITHDRAWAL
In case you decide to withdraw from the agreement then all costs made so far will be returned to you including shipping costs (excluding any additional costs due to the fact that you choose another shipping method other than the one we used) without unnecessary delay and no later than 14 days from the day we’re informed about your decision to cancel. In the event of a partial return, delivery costs will not be refunded. Reimbursement shall be carried out using the same payment method used to place the initial purchase unless specifically agreed otherwise; in any event, no charges shall be incurred by you for said reimbursement. We reserve the right to hold reimbursement until we receive the product(s) back to our warehouse, or until you provide proof that you have sent the product(s) back to us, whichever occurs first. You shall return the product(s) to us without undue delay, no later than 14 days after the day on which you notified us of your intent to withdraw.
The deadline is met if you send back the item(s) before the period of 14 days has expired. Unless otherwise agreed, you will bear the cost of returning the product(s) to us.